Jobs

Description:

Responsible for overall call center reporting, forecasting, and data gathering. Assists in developing strategies to ensure achievement of established performance standards through volume forecasting and monitoring of real time productivity within call centers. Monitors and enhances the performance of the call centers in the areas of productivity and schedule adherence. Enhances the goal of quality and productivity by providing individual manager feedback sessions that focus on improving productivity and manager effectiveness using reports and related support systems such as the CRM, Ticketing, Entice, CMS and Call Logger. This position reports directly to the Call Center Director and sits on the Call Center Leadership Team.

Essential Job Duties and Responsibilities:

• Plays a lead role within the call center leadership team
• Works closely with management to ensure their reporting needs are satisfied
• Compiles data and analyzes past and current trends.
• Collect, read, analyze, interpret, and summarize data in preparation & generation of statistical and analytical reports
• Maintain collection and tracking processes for relevant data.
• Works closely with Information Technology developers in collaboration for reporting on new systems or implementing changes.
• Design and/or develop specific systems for collection, tracking, and reporting of data.
• Interact/coordinate with management in an organized manner resulting in effective data collection and analysis.
• Deliver reports on time as requested by the client and/or management
• Drive toward achieving service excellence through the use of reporting and systems
• Assist in other projects pertaining to spreadsheets or data collection as deemed necessary by management.

Measures of Success:

• Timely and accuracy of agreed upon reports
• Forecasting accuracy
• Accuracy of data delivered
• Meeting call center leadership agreed upon reporting needs
• Project timeliness

Qualifications:

• Ability to communicate effectively, both verbal and in writing.
• Ability to gather and analyze statistical data and generate reports.
• Knowledge of reporting methodology, principles and procedures.
• Strong understanding in T-SQL, relational table structure, views, indexes, stored procedures, and server maintenance functions.
• Ability to prepare reports and presentations.
• Ability to design/generate and implement systems necessary to collect, maintains, and analyzes data.
• Skill in the use of computer and related software. Including a working knowledge of Microsoft Excel and other Office applications.
• Ability to prepare and present reports accurately and well within the time frame specified.
• Strong planning, time management and organizational skills.
• Recover quickly from setbacks.
• Ability to demonstrate and articulate creative thinking and a willingness to implement new approaches.
• Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
• Display a high level of professionalism, integrity, and maturity.
• Polished and poised. Project energy, self-confidence, authority, and enthusiasm.

Key Strengths for Success:

• Achiever: driven to get ahead and do whatever it takes
• Ideation: problem solves and creates solutions
• Learner: continues to expand in abilities and skill set
• Analytical: understands data processing and numbers
• Responsibility: understands the importance of the work and takes ownership for the task

Description:

This position provides total on-site oversight and pre-event planning, preparation and implementation to ensure the production of an exceptional and operationally excellent event from a ministerial, production and customer experience standpoint.  This position travels to most ATF Events and delivers on weekly process improvements that are event related.  This position is responsible for overseeing the entire road staff including the Production Team, contract staff, Ministry Team, and drivers.  This position works collaboratively with the other ATF senior staff and key internal and external steak-holders in planning, preparing, delivering the ministry of Acquire the Fire and is directly accountable to the Executive Director of Acquire the Fire.

Essential Job Duties and Responsibilities:

• Serves and a member of ATF senior staff and chief advisor to Executive Director in matters relating to field operations.
• Provide strategic oversight and high-level execution of all aspects of event operations, logistics and on-site finance.
• Ensure that best practices and process improvements are actioned within area of responsibly and follow up with director.
• Manage expenses as it relates to given area of responsibility working closely with Executive Director and Operations Manager to keep within budget targets including any and all budget revisions.
• Drives all on site process including min x min, VIP, artists, vendors etc… and the planning of the same.
• Manage/Oversee the procurement, maintenance and usage of all owned and rented gear acting as chief steward of ministry resources on the road
• Works with the other senior staff for the planning and delivery of pre-production, post-production and tour.
• Manage and Validate the Production KRA (both onsite and venue-pre Reporting)
• Executes Production KRA’s specifically Ministry Ready Reports,  and action items from Exec Directors AAR’s
• Manages ATF equipment, vehicles, equipment warehouse etc…
• Delivers briefing to Executive Director each week through weekly written reports and one on one meeting weekly meeting.
• Briefs staff at weekly staff/CSA meeting and at  each senior staff (ATF Lead Team) meeting
• Delivers written weekly report to Executive Director
• Researches best practices and new production  technology
• Active participant in ATF Strategy Summits, off-sites, and ATF How High Is Up Meetings
• Provides regular coaching and feedback to his/her direct reports including succession planning.
• Plans and helps to execute pre, post and on-tour training to crew at all levels
• Partners with Executive Director on Succession Planning, recruitment and retention of all Road/Contract Staff and Ministry Teams

Qualifications:

• Ability to lead with vision/Strong Spiritual Character.  Ability to model ministry and department values while concurrently delivering on our commitment to uncompromised quality and excellence in ministry.
• Manages all on-site event logistics as it relates to production, convention services, reporting and personnel.
• Responsible for the high-level execution of venue preparation reports for all areas of production and event logistics.
• Management of partnership contracts.  Experience in contract negotiations.
• Professional excellence – Functional knowledge of production of large scale events (including scheduling & min x min)
• Basic Sound Engineering with knowledge of BOTH digital and analog consoles.   Familiar with use and application of effects processors, both Digital and Analog types, including but not limited to compressors, limiters, gates, reverbs, delays, enhancers and recorders preferred.  Troubleshooting with Arena-level speakers, in-ear monitors and cabling.
• Basic Live Video Engineering with a working knowledge of multi-node networking and various playback systems including PVP with possible DMX via PVP for future applications is preferred.  Ability to troubleshoot across various video applications in a live-event, multi-camera environment.
• Lighting systems.  Working knowledge of console programming on an X lighting console or better with the ability to evoke the appropriate mood through management of lighting cues for all components of the event including worship, concerts change overs etc…  Installation, rig-design experience for maximum versatility is an asset
• Rigging and stage design experience is an asset.  Rigging Certification (ETCP Certification) an asset but not required.
• Consistent delivery of event/product within established baseline budget targets
• Ability to hold information as confidential /keeps proprietary info/maintains confidences
• Ability to multi-task while taking appropriate measures to manage numerous projects/individuals simultaneously.
• Critical and strategic thinking, trend analysis, process improvement/change management – Creates creative and breakthrough plans
• Equally skilled at managing/developing stronger performers and those in need of development; is available, provides direction and coaching as needed.

GENERAL PURPOSE/SUMMARY STATEMENT:

The purpose of the head cook position is to provide quality meals to the interns and staff of Teen Mania while maintaining the cleanliness and sanitation of the kitchen area.  While the head cook is responsible for the preparation of meals he/she will also be responsible for overseeing any interns assigned to the kitchen with the goal of teaching them the basics of quantity food preparation, cleanliness and sanitation.

KNOWLEDGE/SKILLS REQUIRED:

The head cook must possess the knowledge and skills required to prepare a wide variety of foods for large groups and have a basic knowledge of foods, food styles and the methods used to prepare foods utilizing commercial kitchen equipment. He/She should also have and understanding of sanitation and nutrition.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Preparation of all food items for each meal.
• Estimate food preparation amounts and adjust recipes for the purpose of meeting projected meal requirements and minimizing food waste.
• Evaluate prepared food for flavor, appearance and temperature for the purpose of presenting items that will be accepted by interns and staff.

• Work with the Director of Foods to develop new menu items and recipes.
• Work with the Inventory Manager to ensure proper rotation of all receivables and cleanliness of storage areas.
• Maintain sanitation of equipment, food preparation and serving areas.
• These are not the only duties to be performed. Duties may be assigned by the Director of Foods as need arises.

Supervisory Responsibilities:

• Train and oversee incoming interns on operation, cleanliness and maintenance of the equipment in the kitchen area.
• Train and oversee assigned interns on preparation of all food products.
• Ensure proper sanitation procedures are being followed.

Work Environment/Physical Requirements:

The head cook’s primary work area is in the kitchen, steam line, salad bar, and dining area.  This is a fast paced position requiring strength and stamina.  Within the 8-hour shift the head cook will spend the majority of the time on his/her feet.

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

The ideal candidate for this position is one who is self-motivated, virtuous, responsible and possesses excellent communication, customer service and time management skills. He/She strives for excellence in all he/she does and has a personal relationship and knowledge of the Lord Jesus Christ.

Description:

The Manager of Maintenance and Grounds exists to fulfill the needs of the ministry, under the supervision of the Director of Facilities.  He is responsible for the coordination and completion of all maintenance and grounds related activities within the ministry facility.

Essential Job Duties and Responsibilities:

• Coordinate all maintenance efforts for the ministry’s campus, inclusive of all buildings and grounds
•  Establish and cultivate good working relationships with vendors and contractors
• Develop and implement maintenance and service procedures relating to the campus and facility
• Provide training for all departmental personnel on the necessary tools and equipment
• Care and stewardship of all vehicles, tools and machinery used within the department
• Prepare the Campus for all phases of the annual needs of the Ministry, including; Summer Missions and Camps, ESOAL, Graduations, August dormitory reset, etc…
•  Provide proper evaluation for all grounds and maintenance personnel
• Provide all necessary reporting of departmental data to the Director of Facilities
• Encourage, direct, teach, mentor and lead all Interns and GIs within the department
• Respond to the needs of the ministry as requested and/or as directed by the Director of Facilities

Supervisory Responsibilities:

• Manager and Supervisor of three Graduate interns:  Grounds GI, Maintenance GI, and Reservation Coordinator/Dispatch GI
• Manager to all undergraduate grounds and maintenance personnel (18-20 individuals)

Work Environment:

• The entire Teen Mania Campus and facility

Qualifications:

• Character/Spiritual:   Provide a consistent witness as a Christian in all communications with persons both in and outside of the ministry.  Exhibit good stewardship of all ministry funds and property.  Perform all duties with integrity and honesty and act as a mentor for the people within their sphere of influence.
• Knowledge/Experience: An extensive knowledge of, and experience in construction and maintenance processes.  A background in lawn care and maintenance.  Experience in construction, remodeling, related building systems (i.e. plumbing, electrical, refrigeration, framing/drywall, roofing, floor covering), tool and machine operation, water and waste water treatment.  Biblical knowledge and experience with young adults is essential.
• Skills, Abilities, and Special Talents/Gifts:  This position requires a high degree of self motivation and discipline, with a strong work ethic and a desire to pursue excellence. Highly developed organizational skills and leadership experience is necessary. The position requires the ability to use computer hardware and software and the ability to communicate well, both verbally and electronically. This individual would also need to have the ability to work with their hands, as well as possess an ability to train others to do the same.  The individual must posses a high standard for quality and excellence, and possess the ability to motivate others to do likewise.